Metadiv Technology Limited ("we" or the "Company") respects the privacy rights of visitors to this website and of customers who use the Company's services, including but not limited to Web Hosting, Online Shop, Website Design, Domain Names Registration, ERP Systems, SaaS Platforms, and other telecommunications, Internet, and IT services provided from time to time (collectively referred to as "Services"). We endeavor to ensure that all our collection, transmission, storage, and usage of personal data and personal information shall be carried out in compliance with the Personal Data (Privacy) Ordinance, Cap 486 of the laws of the Hong Kong Special Administrative Region as amended from time to time ("PDPO"). We also endeavor to ensure that all our collection, transmission, storage, and usage of personal data shall be carried out in compliance with the European Union General Data Protection Regulation ("GDPR").

Collection of Personal Information

If you are a user of the Services ("Customer"), personal data is collected from you to enable the Company to provide the Services to you. You may decline to provide the Company with the requested personal data, but in such a case, the Company may not be able to provide the Services to you.

We collect information from you when you:

Request a quotation or place an order for our product or other products or services
Apply for access to our managed service platforms
Subscribe to our newsletter
Use our online chat service
Register for a marketing event
Respond to a survey
Fill out a form for pre/post-sales assistance
Open a support ticket
Contact us on social media
Contact us by telephone calls

Types of Personal Information Collected

Types of personal data collected by the Company may include:

Your personal information and contact information such as your name, gender, date of birth, identity card number, email address(es), service phone number(s) for the Services subscribed, and phone number(s) and address(es) made known to us
Your business information such as company name and business title
Your billing and credit card information such as the name of the cardholder, card number, and expiry date
Your organizational details
Your account details, including account numbers or user accounts
Your IP address, browser type, access times, and referring website addresses
Any other information you provided through online chats, telephone calls, or email exchanges with us

Use of Personal Information

Personal data collected from you may be used by us for the following purposes:

1. To provide our services

Your information is used to process your application and to provide our products and services and order processing, to conduct business transactions such as billing, and to handle your complaints and inquiries.

2. To improve our service

Your information helps us more effectively respond to your pre/post-sales requests and provide technical support as well as improving the design of our services.

3. To send renewal notices

The email address you provide for order processing may be used to send you renewal notices for your expiring product subscriptions.

4. To send periodic emails

We may send you periodic company newsletters, new offers, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.

5. To tell you about our products and services

We may send you information about our products and services and those of our business partners that may be of interest to you.

Privacy Policy Statement